Returns and Cancellations

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Bluesound.com Store – Returns and Cancellations

If you are not 100% satisfied with your purchase from the Bluesound.com store within the first 30 days, please contact customer service in your region below for a full money-back guarantee. If you’re outside 30 days of your original purchase date, please contact the BluOS Support Crew for assistance.

30-day Money Back Guarantee

We know you’ll enjoy listening to your music with Bluesound so the Bluesound.com store offers a 30-day money back guarantee* to make sure it’s the right high-performance music system for you. If you’re not happy with your purchase, simply contact the Bluesound.com customer service team for your region below within 30 days of delivery to receive a Return Material Authorization (RMA) number to return your purchase and receive a refund.

Canada

EU (Except UK)

United Kingdom

U.S.A.

*This policy covers purchases on the Bluesound.com store. When the product is received in good condition, we will refund your full purchase price including tax.

How to process a 30-day return: 

All 30-day returns must have a corresponding Return Merchandise Authorization (RMA) number. You can receive an RMA and return shipping instructions from the Bluesound.com store by contacting customer service in your region (link above).

Your refund credit will appear on your card 5-7 days after receipt of returned goods in original condition.

Cancellations

You can submit a request to cancel your Bluesound order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped.

Click your region above to submit a request to cancel your order. You can also check the status of your order here before cancelling.

If you need help purchasing Bluesound online click here for answers to frequently asked questions. 

WARRANTY INFORMATION

Bluesound.com store by Digital River and Bluesound International, a division of Lenbrook Industries Limited, warrants all Bluesound products sold through the Bluesound.com store to be free from any defects in materials and workmanship. 

AMPLIFIERS, POWERED SPEAKERS AND SUBWOOFERS:  ONE (1) YEAR
LOUDSPEAKER AND SUBWOOFER DRIVERS:                   FIVE (5) YEARS

This limited warranty is non-transferable, and is only valid for the original purchaser purchasing from the Bluesound.com store by Digital River. .

If you purchased your product directly from an authorized Bluesound dealer or distributor, please contact your local dealer or distributor for warranty information and service.

Defective or Damaged Bluesound Product

If you find there is a defect for any Bluesound product, or it arrived damaged from transit, please contact the BluOS Support Crew as soon as possible. Our support crew is available Monday – Friday 8:00 AM – 7:00 PM EST (excluding holidays) and are happy to provide you with step-by-step instructions on how to setup a warranty claim as soon as possible.

How to process a warranty claim:

If you experience an issue with any Bluesound product, please contact the BluOS Support Crew. Our support staff are ready online to assist you in diagnosing and solving any issues that you may experience when using a Bluesound product. If we are unable to resolve the issue via our helpdesk, you may be entitled to a warranty claim under the terms of Bluesound’s limited warranty.

If you purchased a Bluesound product from an authorized Bluesound retailer, please contact the Bluesound distributor in your country for assistance with warranty claims. Bluesound authorized distributors determine the warranty policy for Bluesound products in their own country and only validate the warranty in the country where the product was purchased.

What the warranty covers:

All labor and material expenses for covered items, but you must pay any shipping charges if it is necessary to return the product to Bluesound or to an authorized Bluesound dealer or distributor. If the repairs are covered under the terms of the limited warranty, Bluesound or the authorized dealer/distributor will pay the return shipping charges.

In no event shall Bluesound or the authorized warrantor be liable for incidental, or consequential damages, whether damages resulting from breach of express or implied warranties, tort, negligence, or otherwise.

Some states, provinces and countries do not allow exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state, province or between countries. 

What the warranty excludes:

This limited warranty does not cover a Bluesound product that has been:

1) Damaged by act of God.
2) Overload, abused, misused, or operated with faulty or unsuitable equipment, or contrary to instructions contained in the accompanying product manual.
3) Serviced by unauthorized personnel.
4) The serial number has been altered or removed. 

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