What Should I Do If I Can't Find My Player Using The BluOS App?

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BLS-KB15-606

Scenario

Opening the Player drawer and not all Players appear even if the drawer has been opened for 30 seconds or longer. Here are some tips to try in the order...

Check the LED from your Bluesound Player:

Solid Blue indicates that your player is connected to your router, and available on your network. If your player is showing another color or blink code, see the following support article here for details on handling these results.

Restart your App or try another BluOS App:

If you only use one BluOS App, but have another device that can run our apps, try another app to see if your issue is isolated to a specific BluOS App or Device.

Links to all of our BluOS Apps are available here.

If your issue is specific to one App, try closing and re-opening the app using these instructions:

  • For our iOS App, you can close  by double pressing the Home button and "swiping up and away".
  • For our Windows Desktop app, simply click the "X" in the top right corner.
  • For our OS X Desktop app, select the app and then click "Bluesound", "Quit Bluesound" from the options in the top left of your screen.

Closing down an Android device will be different for each device. Typically, each app can be closed by going to "Settings" and then "Applications" to close down any running application.

Restart your Bluesound Player:

Simply unplug your Bluesound Player for 30 seconds, and then plug it back in. When it returns to a Solid Blue light, check for your Player in the BluOS app.

If you are able to see your Wireless Bluesound Player after a reboot, we recommend checking out the Signal Strength for your player, using the details here.

Wireless Bluesound players usually start noticing issues at around -65 dBm. We strongly recommend reviewing your network signal strength if it dips below -70 dBm.

Should these tips be unable to help you, or if you notice that you have to repeat any of these steps frequently, feel free to reach out to the BluOS Support Crew with a Support Request by clicking here.

Have more questions? Submit a request

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